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Terms & Conditions

Every design project is different and the best will result from trust between the client and the designer. The most effective way toassure trust meets both client and designer expectations in an engagement is to codify the relationship with a written agreement.The standard agreement is adaptable to unique circumstances while still drawing from the best proven practices based on mutual respect and clarity. It is a modular approach that recognizes the different needs and requirements of different types of engagements.

Our quotation for supply of goods will be prepared based on agreement between yourself and our designers and is valid for one month from the date of issue.Your written acceptance (email is acceptable) is required before commencement of order.

If you choose to accept our quotation the goods will be placed on order upon receipt of your deposit. If there are any aspects of this quotation that are unclear to you, they should be raised prior to acceptance. Although every effort is made by us to ensure recommended components are suitable, it is your responsibility to check with us that all details of your order are in accordance with your requirements.

A 50% deposit will be required on placing the order. On notification that goods are due for delivery to us, regardless of whether they are required on site, final settlement of the balance due and owing is required within 7 days of the date of notification of the same (see storage overleaf).  If settlement does not take place within this time we reserve the right to charge an interest fee at the rate of 4% above the Bank of England Base Rate from the date the balance is due.  In the event that a change or variation has been made pursuant to the clauses above, payment must be made within 7 days of issue of the invoice in this regard. Please note under any given circumstances shall any part of the 50% deposit be refundable.

Fitting costs in instances where sub contractors e.g. curtain fitters, decorators, electricians etc., are required, these are payable in accordance with those terms agreed between you and the fitter and will be carried out by our suggested independent contractor. He will provide you with an independent quotation for the supply and fitting and subsequently contract directly with you to execute it.  This is standard practice and in accordance with other services such as decorator, electricians etc., who are also solely responsible for their work. Any issues arising from this work should be raised directly with the contractor.

All images shown on our website, and company literature are for guidance only and exact shades of wood, fabrics and other natural products cannot be guaranteed. For example, wood is a natural product and therefore slight movement and variation in colour and grain can occur.  Samples should be regarded as approximate representation only.

All fabrics are susceptible to fading if exposed to strong or natural light for prolonged periods. Silk, by its nature, is particularly susceptible and will fade if exposed to strong direct natural or artificial light for prolonged periods and therefore light proof linings should be requested. We are unable to accept liability for fading. We would also draw your attention to the fact that where fabrics are subject to variations in atmospheric conditions, shrinkage and/or dropping may occur in situ for which we cannot be held responsible.

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